WEBSITE PRIVACY POLICY

Trent Lloyd Corporation Pty Ltd (A.C.N. 121 679 141 (we, us, our) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.

This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

We also have a privacy policy which details our policy in connection with our real estate and/or strata agency business.  A copy of this privacy policy can be accessed here Privacy Policy and Collection Notice

This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website.  Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

What information do we collect?

We collect personal information that is reasonably necessary to provide our real estate services, meet our legal obligations, and communicate with you.The information we collect may include:

Your full name

Residential, postal and email addresses

Telephone and mobile numbers

Date of birth

Driver licence, passport or other identification details

Photographic identification

Employment and income information

Rental history and tenancy references

Banking and payment details (where required)

Emergency contact details

Business or company information (where applicable)

Property ownership detailsI

nformation relating to buying, selling, leasing or managing property

Information required to comply with identity verification and anti-money laundering laws

Credit and tenancy database information where permitted by law

CCTV or security footage when you visit our office

Records of communications with us, including emails, phone calls, SMS messages and correspondence

Information you provide through our website, online forms, social media or customer portals

Technical information such as your IP address, browser type, device information, pages visited and cookies when you use our website

Any other personal information you voluntarily provide to us that is necessary for us to provide our services.

We only collect sensitive information where permitted by law or with your consent and where it is reasonably necessary for the services we provide.

Why do we collect this information?

We collect your personal information so we can provide our real estate services and meet our legal and regulatory obligations. Depending on your dealings with us, we may use your information to:

Verify your identity.

Buy, sell, lease and manage residential, commercial and rural properties.

Process tenancy applications and manage tenancy agreements.Conduct property inspections, open homes and auctions.

Prepare contracts, leases, agency agreements and other property-related documents.Collect and disburse rent, deposits, bonds and other monies through our trust accounts.

Communicate with landlords, tenants, buyers, sellers, owners corporations, contractors, tradespeople, solicitors, conveyancers, mortgage brokers and other authorised parties.

Arrange repairs, maintenance, valuations, insurance claims and other property services.

Comply with our legal obligations, including the Property and Stock Agents Act 2002 (NSW), Privacy Act 1988 (Cth) and Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements.Protect the safety and security of our clients, staff and properties.

Respond to enquiries and provide customer support.Improve our website, services and customer experience.

Send you information about properties, services, market updates and other information that may be of interest to you. You can opt out of marketing communications at any time.

We only collect, use and disclose personal information where it is reasonably necessary to provide our services or where we are required or authorised to do so by law.

Automated Decision Making (ADM)

ADM is when:we use a computer program to make, or do a thing that is substantially and directly related to making, a decision; andthe decision could reasonably be expected to significantly affect the rights or interests of an individual; andAt

Trent Lloyd Corporation Pty Ltd, we do not currently use computer programs to make decisions that solely determine an individual's rights or interests without meaningful human involvement.

The kinds of personal information used in the operation of such computer programs are:

Not applicable. Trent Lloyd Corporation Pty Ltd does not currently use Automated Decision Making as defined under the Privacy Act 1988 (Cth).

The kinds of such decisions made solely by the operation of such computer programs are:

Not applicable. Decisions relating to tenancy applications, property sales, inspections, maintenance requests, property management and other services are reviewed and made by authorised staff, not solely by automated systems.

The kinds of such decisions for which a thing, that is substantially and directly related to making the decision, is done by the operation of such computer programs are:

We may use computer systems to assist with administrative functions such as processing online forms, sending automated emails or SMS messages, scheduling inspections, generating documents, maintaining records and managing workflows. These systems assist our staff but do not make decisions that significantly affect an individual's rights or interests without human review.


Information disclosed
We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:
providing services and customer support, including service updates;maintaining and updating our records;comparing information for accuracy, and verifying it with third parties; andproviding information as authorised or required by law or a relevant government body or authority.

Overseas disclosure
We do not disclose personal information overseas. 

We may use cloud storage and IT servers that may be located overseas to store the personal information we hold.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.

Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.

Anonymity and pseudonyms
General users of the website do not need to disclose their identity to us in order to use this website.   This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above. 

Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.

Cookies
A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user.   Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template.  Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific. 

When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server's IP address, the date and time of visit and the address of the pages accessed and the documents downloaded.  This information is generally only for internal statistical analysis and system administration purposes.  

Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.

Information security
We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.

We may store information about you in cloud or other types of networked or electronic storage.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held. 

Where appropriate, we use secure transmission facilities.  However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.

Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites.  This Privacy Policy does not extend to those linked websites.

Marketing and opt-out
We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to.  If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below).  We will not use your sensitive information for these purposes without your consent.

Accessing your Personal Information
Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided.  Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below).  The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date. 

If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:

The Privacy Officer

339 Cressy Street, Deniliquin NSW 2710

Phone 1300 98 20 50

Email hello@lloyd.property

The Office of the Information Commissioner can be contacted as follows:
Phone enquiries1300 363 992
Mon–Thurs
10am–4pm AEST/AEDTOnline enquiriesEnquiry formPostGPO Box 5288
Sydney NSW 2001Fax+61 2 9284 9666

Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.